I'm not a member...yet. However, being new to testosterone replacement therapy (TRT) I did not know what to expect. In my on mind I thought I would get a hold of someone sitting at a phone trying to push something on me. Finally Lindsay was the only one that had an actual email address & I have read plenty of her post therefore I kind of felt like I had a closer relation to her though I had never contacted or spoke to her. Immediately she contacted me back & answered all that she could & introduced me to Todd. Thanks! Todd made me feel comfortable as if I had known him for years. Though I had told them my intentions they still followed up with me. Both really listened & seemed sincere. Once my insurance renews, I can allot enough money on it to cover my annual treatment. If you have anxiety or are reluctant to call don't be, they are great! My $.02. Hope to be a member soon!