I know this is a few weeks old but wanted to chime in here. I started to contact Chip back in early January and if I'm being honest, was a little worried because it seemed it was hard to move things along. But I could tell he was busy as opposed to simply disinterested so I kept pushing. During that time, I came across this post so this confirmed how busy he is. So my advice to everyone looking to become a new Maximus client is this: stick with it and give them some patience. And here's why. My shipment arrived last week after talking things through with Steve. I was super impressed with the way it shipped. Everything is labeled and has the prescribing information included. It's just a well thought out shipment. My experience with another local clinic left a lot to be desired but Maximus now has my trust. You just got to give a growing business time to meet the demand. I'm only a half week into the protocol but I feel good about where it's going. Oh and I know we can't talk price but the initial sticker shock went away when I worked out that I was going to be in the 3 to 4 month window before a reorder. I am thinking about logging my experience but have to build up to that sort of online commitment. To anyone out there considering this, it's a small price to pay for a potentially life altering experience - just be patient and persistent!