I'm having a issue with RUI products website....

JJ5012

John100
I am trying to purchase from RUI products website and I am having trouble purchasing. It will not accept my visa debit card (which can be used as credit). I went to Walgreens to buy a visa gift card. Used it and it didn't work neither. Is it a matter of letting my bank know to lift restrictions so I can purchase from website or what??
 
If your account is good then it should not be a problem. I've never heard of this. BUT when you got your card did you activate it or had them put on it ANY restrictions. Call your bank with 800 # or go tomorow
 
Try a credit card if you have one, not debit. But I don't want to go into too much detail about why you're experiencing this.
 
I'm thinking its my bank. I've used my visa debit card before on the RUI website with no problem. And have used it for online purchased recently. I'll call them tommorow...
 
I'm thinking its my bank. I've used my visa debit card before on the RUI website with no problem. And have used it for online purchased recently. I'll call them tommorow...

It's not your bank is a problem on their end,I have it too I tried 5 different credit cards they all get rejected when im logged in , check out as a guest you shouldn't have any problems like that.
 
Thanks Killchill. I believed I have tried as guest with same issue but will try again later on today. I have already submitted the issue to them on there ((contact us)) link. When I get a response back I will post it on this thread for us that are having an issue.
 
Few months back a rep confirmed me one of their things that process the payments or something was rejecting cards and they were working on it.

I found that if I try as a guest it goes thru try it. And sure keep us updated since I'm been having same problem for a few months
 
I had the same problem with my credit card/debit. It was my bank. They even called me. After I said it was fine I still couldn't do it. Had to use someone else's card.
 
We have no idea why some get their order through while others can not.

Our processor is offshore now because the government won't let us do it in the US.

Try contacting your bank. They may not be letting the charge go through.

Also, someone said to login to your RUI account then edit the address book. Apparently it worked after that but I have no idea how or why that would have mattered.

Or try checking out as a guest in incognito mode in chrome and see how that goes. Maybe try another browser.

Bitcoin is your best bet.

Very sorry for the inconvenience.
 
Mine has always been good to go as long as your info is saved in log in account. I lost my stuff once and couldn't log in and had same issue but ever since all info is saved I've had no prob and have even ordered saturday
 
Our processor is offshore now because the government won't let us do it in the US.

This^^^ But I wanted them to say it, not me putting their info out there. It denies my debit and triggers a call from fraud dept, but takes credit card.
 
In the mean time.... Is there someone here I can paypal the money to for the Liquid cialis and then ship it to me??If so let me know.....
 
Never mind. I found out whats going on. For those that are having trouble purchasing through website....What you have to do is call your bank's headquarters and ask for restriction to be uplifted for the transaction to take place. Basically an emailed letter on restriction uplift. They will tell you what you need to do from there to make it happen (If possible). The uplift won't be forever. But just on the day you make transaction. They should send you a confirmation email for the "green light". Hope this helps with some people out there with this issue. (I have yet to try because I'm at work but rest assure I will be on it later.) That dam Liquid cialis is the BOMB!!!!!
 
That is great news I'll give it a try since I been buying as a guest for a long time. That 5% discount adds up :p
 
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