email them. whoever set up their shopping cart system probably just didnt set the permissions right.
.... or that site is 5-0 and they are setting you up. dont let the cable, gas, or any other maintenance men into your house. even if it is the usual guy they might havw got him to work as an informant for them. if he is sweating or looking over his shoulder a lot when he talks, shut the door and hide under your bed