I hope this is ok to post here , I am sorry to the admin and mods that this came to your great board I did not mean it to end up here so I just want everone to know feel free to delet if this is a problem
ONLINE Important Update From Liquid Research
Hey guys.....I am sorry that everything has happened this way especially when we were out of town. A full explanation is definetely needed and deserved. We planned this vacation long before our orders almost doubled and had been running 3-5 days to ship. We even thought about cancelling the trip because of the critical time frame orders need to be shipped in. We made plans to stop taking orders between July 4th and July 7th in order for our shipping manager to be able to ship the remaining orders from the week without getting too far behind on the new orders. Also, when we started taking new orders on monday, this was to be handled by our manager and staff. We were able to answer emails on a limited basis from our location but tried to monitor activity as best we could while away. We decided to leave our vacation early due to the growing number of concerning emails that we were receiving. When we returned we found that not only did our manager not ship as planned on saturday the 5th, but that there was a number of orders from June 30th that had been completely ignored. Now we are faced with getting these orders out immediately as well as trying to quickly ship all incoming orders after the 7th that were not shipped while we were away. Our manager is now fired due to this trouble and we have resolved the problem with orders placed on the 30th. All orders placed on the 30th are being express shipped overnight and the next order placed is free because of this unacceptable time it has taken for the orders to ship. We have also decided to not accept new orders for a few days while we personally ship every outstanding order. When we open back, we will have our normal 2 day turnaround to ship, plus continuous communication restored as well as offering a sale on all products we offer as an apology for what has occurred during this past week and even the delayed shipments before we left. This is not normal business practice at liquid research, but we had a lot of elements including large growth in a short time frame, that has crippled our operation. We are re-organizing and to all new and old customers we hope your faith can be restored.