Look man, you need patience. I placed my order in October and after 5 weeks of waiting I got nothing. I emailed them and they said they would reship without any questions asked. They didn't even ask for the siezure letter, granted I hadn't received one. About a week later, the letter finally comes in. I was going to email them and let them know I received the letter and to see if they wanted a copy, but the very next day my reship arrives. Super quick service on the reship. Can't say enough about their customer support. And for their gear, awesome! Just did my first pin yesterday and boy was it smooth. Liquid was super clean and went in painless. Now only time will tell for other assesments, but so far A fucking plus! I wasn't too sure about everything when I placed the order, but sometimes you have to take the risk. Fortune favours the Bold.