I thought we had an understanding Mike...
OK gentlemen, here's the low down.
His service rate is a shitty 50%...half get their shipment on time and the rest are left to fend for themselves. On my board, the half that gets shafted PM or email me for help in getting their purchases. So now it's time for a history review:
I contacted Mike some time ago about his lack of communication with the members from my forum that were shafted. He replied back he has a degree in computer sciences (as evidenced by his outstanding web design) and he would not accept my help which was extended FREE TO HIM. I left it at that and hoped his service would improve.
After the trend continued (about half were satisfied and the other half PM'ing me) I emailed him with their concerns. It should be noted here THAT I DO NOT ACCEPT MONEY FROM BANNER SPONSORS
for cases such as this. I select the banners that are given FREE space by what they offer my members...not how much money they give me monthly. If Mike wishes I can post those initial emails where we spell out exactly what is required of him: instead of paying me a monthly banner fee he was to keep his money and take good care of my members and MOD team. What do we get instead? Half of my members complaining about shitty service.
When I emailed him after numberous emails he finally responded to me. He instantly came off with a "I"m going to tell on Anabolicminds to all the boards" attitude and what he posted above was the escalation of 12 email exchanges
Even with what he posted it is clearly evident that I am not bitching to him just because it suits me today...I am protecting my members from an UNPAID "sponsor" that has turned out to have bad service and mold in their product. During the emails back and forth he indicated that he was doing all of us a favor by gracing us with his business...I replied in one of them that I have more contacts in China than Charlie Chan and could offer better service than him ANY day of the week. My intention was not to threaten him by taking his business but illuminate the basic business principle of TAKING CARE OF CUSTOMERS which is clearly not doing with Anabolicminds members.
Mike, as I have said OVER AND OVER in our email exchanges all I want is for you to ANSWER THE DAMN EMAILS from the forum members so they will stop PM'ing me to contact you.
At one point he wanted ME to apologize to HIM for the email requesting better communication. My reply to him:
...Apologize for protecting and looking out for my members from an unpaid advertiser? No emails or orders from my members? Why is it they are complaining if they have no reason???
All I am asking of you is to improve your communication with my members...anything less is unacceptable....
I can't stress to the members of this board enough => MY SOLE INTENTION OF CONTACTING HIM WAS TO RESOLVE ISSUES WITH HIM NOT SHIPPING PRODUCT TO MY MEMBERS. The rest of the shit he posted above is taken out of context and I will post the ENTIRE EMAILS so all can read for themselves..not just the pieces that fit HIS agenda.
In closing, I contacted him to light a fire under his ass to ship the orders to my members. He instantly got a shitty attitude with me about how we treat sponsors on AM...here is my reply back to him:
Let's get one thing straight...I have accepted no money from you for your "sponsorship". There is not one banner on my site that has paid me money to be listed to avoid situations where I am obligated to continue support with evidence of bad service. I contacted YOU and give you FREE advertising with a banner and MOD support for the simple exchange of keeping my MODS happy and your service to the members top notch. In this manner, if a supported business proves to be unworthy of free advertising I can pull their banner at my convenience since it was free to begin with...no money was exchanged.
I contacted you previously about the members complaints about lack of communication...I even offered to help you at NO COST. You replied back a shitty email saying you were more than capable of handling it yourself. The situation has NOT changed and my members continue to complain. I suspected that the back order was due to lack of in stock availability because if it is indeed in stock there is NO REASON to delay shipment. You are obviously not interested in that offer to help either...I have offered to help AT NO COST to improve your operations with a shitty email returned on each occasion. What is it you want me to do? Ignore my members and MODS?? Not when I have personally offered to help you out and you refuse each time.
So what is the resolution to this problem? Simple: ship the damn orders on time and improve your customer service emails. I am not in this to make money...I own BDC Nutrition (http://bdcnutrition.com) and this provides me with plenty of money to live. I am dedicated to my members and those that give them the best service with quality products. It is in the members best interest that I take up this battle with you and I will see it to the end regardless of where it takes us. It is up to you where we go from here...once again, choose your words wisely. I have offered to help you on several levels and the offer still stands but the end result has to be better communication with YOUR customers (my members) regardless of what you choose to do.
Now then, the original "threat" was NOT out of the blue without provocation. I stress to you that there has been previous exchange of emails between us concerning the exact issue we are discussing now. The first time around you refused my help...this time around, since you can handle it yourself per past email, the tone was somewhat different. I make no threats. I simply tell you what I am going to do for you, to you, or with you. You can check with your other admins and they will tell you I am a man of few words but a lot of action. Below you state your intentions of contacting admins with a "bad anabolicminds" message and as soon as you do the can of worms will be opened and will not be closed at your discretion. You choose war with me by bringing the good name of anabolicminds into the mud and it will be hell to pay. I have my mailing list on standby with a message already written (links to member and MOD feedback included) that will reach about 3K ADMINS, MODS, and shakers in the forum scene as fast as an email can be delivered. I will hold off until you decide whether you want to resolve this issue or declare war with me. It is not ME that wants to fight this out...it is YOU not interested in serving your customers (who are also my members and were recommended to you with a reference in MY NAME).
Mike, I think my replies to you speak for themselves. I am not trying to take you down or threaten your operations. The simple truth is that I CAN import the powders from China cheaper than you...I'm already importing 25 kilos of 1-test from them anyway. I don't want to take your business as I already have mine. What I do want you to do is get your act together and take care of my members...
Didn't think I was on this board...did you?