Last month I ordered some Dostinex from an overseas site. (31 days ago)
Had a tracking number and it seemed the status never changed when I checked it weekly.
Then I get an e-mail from the company saying their shipping company (USPS) has reported that my package was delivered and thanks for my business...
That's when I contacted them back via Live Chat and had a discussion with one of their reps telling them it sure as hell was NOT delivered.
His answer was that after a certain number of days they "assume" it was delivered!
I couldn't believe that answer... But he was going to check into it.
Today I get a phone call from the same guy telling me that my package was snagged by customs but they would gladly send me another package free of charge.
Of course, a refund is out of the question.
This sound about right or am I getting fucked?
First (and last) time dealing internationally.
I haven't received any letter from Customs either...
Had a tracking number and it seemed the status never changed when I checked it weekly.
Then I get an e-mail from the company saying their shipping company (USPS) has reported that my package was delivered and thanks for my business...
That's when I contacted them back via Live Chat and had a discussion with one of their reps telling them it sure as hell was NOT delivered.
His answer was that after a certain number of days they "assume" it was delivered!
I couldn't believe that answer... But he was going to check into it.
Today I get a phone call from the same guy telling me that my package was snagged by customs but they would gladly send me another package free of charge.
Of course, a refund is out of the question.
This sound about right or am I getting fucked?
First (and last) time dealing internationally.
I haven't received any letter from Customs either...
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