Some time this stuff takes awhile, I've waited over a month from some places and only a handful actually give you updates as to whats going on. I'd try emailing them again just asking if the order is processing or been shipped yet. I had great customer service with them which is why I was suprised, If anything, email the actual sight that doesnt sell it that refered you to the 1 your having problems with(sorry I had to word it like that, I just didnt want to post sites or sources) But ya just give it a bit first and your good to go with Z also and I really liked his domestic, just too expensive for what it was.