That is true, i dont for one moment wish anything bad on the guy. Goodness knows things do happen. But does it take more than a minute to send out a email to all your pending customers to advise? Thats customer service 101. You only have one chance to create a positive first impression. And if your communication is good people will generally roll with you if there is going to be a delay. But in the absence of information, and not replying to peoples emails - it leaves the door wide open for speculation. And the point of any transaction is to complete it. Once one half has completed their obligations it is bad manners not to advise on how you are doing with your part. If somethings up, if your in hospital or whatever just get a family member to send a quick email and then all this speculation - and the negative image, could be nipped in the bud. As a business owner i know that customers demand to be treated with respect. Especially when ive' got their money. So i would expect no less from some one else. Just my 2c worth. Might seem a bit strong but there it is.
