Repo
P.S.L. Representative
I ordered from my uncle based on the info on this site and unfortunately got really bad customer service. They screwed up the receiver name 2 or 3 times, I had to physically go back to my agent and change the details. Throughout the whole process I was more than willing to do whatever was necessary to get things right and spoke to them via e-mails. I asked for an order update and this is what I got, "wrong name, wrong sender" So I asked for clarification and they apparently changed receivers. This went on for over a month and in the confusion (and desperation) after my uncle made 4 errors - I also made one clerical error which they did not like at all. Without going into the details, they informed of my error (which I actually pointed out to them) and then they were very rude AND due to my mistake banned me as a customer! Some nerve. I am able and willing to work through their issues however, the courtesy was not reciprocated. I will now try NAPS, my cycle is now 8 weeks delayed, I am really annoyed at the way these guys communicated and reacted, quite frankly some of their responses were non sensical & moronic and told me nothing - not what a "customer" wants to hear when there is an error with your pending order. I am injured and my cycle is for repair purposes, so now I need to start the whole process over. This was my experience.
I'm very surprised to hear this - I've gotten to know Z as a customer and I'll tell you he is someone who cares very much about all of his customers.
I have yet to see someone who is as active as Z is on the forums - as he publicly asks for honest feedback from current and potential customers.
So if this is your honest experience - he'll want to know it so he can fix the problem.
I do all my business with Z and post my feedback - so it does bother me to see any issues like this...
I can say one thing I do know for sure - and that is Z absolutely does not want any unhappy customers!
I understand why you could have the receiver changed as it happen to me one time - it's really out of Z's hands - he could explain it better than I can - but it's very odd to have it happen this many times.
Well see if he chimes in on the issue?