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[Mudge]

Here is just one example. If you dont remove the Hattenshwieler font after installing Office 2000 and then uninstalling it, you can't install Access from Office 97 (we had a reason for doing this). So visiting the MS kb told us to remove that font and voila, it worked.

Now how stupid is that?

 

[slicli]

rpwhit, i did offer, never heard anything back.

rocket man, hehe, yeah i am on the most test i have ever been on.

mudge, the ms kb is one of the best resources ever, the first 2 tiers of ms's tech support are expert kb searchers.