Update:
While several external causes could be producing the low blood results, regardless, I have a customer who is unsure about the research performance of one of my products. I've sent Stick & move an updated PM as of today indicating several options that I can do to attempt to make this right for him.
Because of the policies and procedures we have in place, I am able to stand by my products 100%. While it is not my place to try and diagnose any one particular problem or occurrence, i can do everything in my power to protect my customers, while at the same time protect my name.
Stick & Move, check your PM's, and thanks for keeping everyone updated.
RUI