I figure I should post this in the event this may happen to someone else. I placed a very small (trial run) order with Pinn. some time ago. Everything went smooth and great communication! Well, after patiently waiting, and waiting, and waiting some more, I e-mailed JB a couple of times and did a little research as to why I hadn't received my order. JB told me some strange things had happened and not to worry, "order will be delivered one way or the other". Ok, cool, I waited a little longer and after SEVERAL more days, I basically chalked this order up as a loss. At this point I'm thinking "oh well, no big deal, small order". Later on, I was out of town for a week and when I get home, I have a very small surprise in the mailbox. I was stunned!
I know we're not supposed to talk about shipping times, but I made two house payments while waiting on this order. Lol.
Moral of the story is, be patient in the event something happens. Pinn does what they say they will do and are g2g in my opinion.